Industrial Mind Music
Problem Statement Remember the last time a manual told you to press a button and nothing happened? You spent fifteen minutes on the phone waiting for customer service, and then you’re told you just have to press it past where…
How to Triangulate Nuanced Issues with Video
In the companion blog post, I described an idea for a new way to explain nuanced policies, concepts and practices. In this post, I explore how current software and hardware tools might be applied to make the process faster and easier. Construction Process(s)…
Videos to Triangulate Nuanced Issues – Concept
Every organization struggles to communicate policies that are important, but require intelligent interpretation at the point of application. In fact, it is likely that most important policy directives apply to situations where there is uncertainty and an opportunity for intelligent choice.…
Using Video to Communicate Clearly
Problem You have a fairly subtle or nuanced point to make with a supplier, or perhaps a customer. The point may not be that complicated, but it involves some visual aspects or judgment and it is hard to explain it…
Video as Time Machine
My main reason for advocating the broader use of video in operations is because it can see and remember things that we can’t see or remember any other way. There are a lot of aspects to this perspective, but I think…