Tag training

Self-Writing (almost) Video SOPs

Over the years, we’ve asked people if they love writing standard operating procedures (SOPs). Their answer is almost always NO !!! SOPs (AKA work instructions or written procedures) are the lifeblood of standard work and continuous improvement. How can something that…

Videos to Triangulate Nuanced Issues – Concept

Every organization struggles to communicate policies that are important, but require intelligent interpretation at the point of application. In fact, it is likely that most important policy directives apply to situations where there is uncertainty and an opportunity for intelligent choice.…