Blog

The Magic of Special Cases

In a previous post, I showed a way to extract detailed operational data from a video clip of human-paced operations. As I did the tagging,…

Analyzing Customer Behavior from Video

A lot of customer service functions involve complex interactions between employees and customers. Studying and analyzing these interactions is complicated and time consuming. In the…

Video Speaks Every Language

You have a critical procedure that must be followed across your global operation. You have vendors in China, plants in Portland and Valdosta, offices in…