Analyzing Customer Behavior from Video

A lot of customer service functions involve complex interactions between employees and customers. Studying and analyzing these interactions is complicated and time consuming. In the retail world, however, there is often a steady source of high quality video of those operations … surveillance videos. Dartfish can help to take surveillance video and extract operational insights. […]

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Fitting Distributions to Video Data

A growing number of operations and factory designers use sophisticated discrete simulation tools to test their facility layouts and designs. For major design projects, software systems like the following are often required.  Siemens Plant Simulation Software  Rockwell Arena Simulation Software These (and similar software packages) have a common requirement. They need to assume the distribution […]

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Using Video to Measure Process Variation

In a previous post, I described a novel way to use video to capture visual evidence of process variation and make it far more evident to potential stakeholders. The technique used the Dartfish Analyzer video blending feature from the Dartfish video analysis software. The resulting video looks like the following: You can clearly see evidence […]

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Video in PDFs

You’ve seen multimedia that you would love to use in corporate communication. Unfortunately, the corporate IT department is very security-conscious. They resist installing a new server or web application inside the firewall, and they forbid putting corporate information on outside hosts. They ‘encourage’ everyone use the company’s secure document management system (.e.g., Lotus Notes or […]

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Video Speaks Every Language

You have a critical, but tricky, procedure that must be followed throughout your global operation. You have vendors in China, plants in Portland and Valdosta, offices in Seoul, Stuttgart and Cairo. So far, you have relied on emails and memos, but there are clear differences in the way they are applied in different locations. Is […]

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