Category: Retail

Videos to Triangulate Nuanced Issues – Concept

Every organization struggles to communicate policies that are important, but require intelligent interpretation at the point of application. In fact, it is likely that most important policy directives apply to situations where there is uncertainty and an opportunity for intelligent choice. Can video help to address these types of challenges? I believe that it can … […]

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Analyzing Customer Behavior from Video

A lot of customer service functions involve complex interactions between employees and customers. Studying and analyzing these interactions is complicated and time consuming. In the retail world, however, there is often a steady source of high quality video of those operations … surveillance videos. Dartfish can help to take surveillance video and extract operational insights. […]

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